Legal

Privacy Policy

Last updated: June 2026

SpeakSmart ("we", "us", or "our") is committed to protecting the privacy of all individuals who use our website and services. This policy explains how we collect, use, and safeguard your personal information.

1. Information We Collect

We collect personal information that you voluntarily provide when you:

• Submit an enquiry via our contact form
• Book a course through our booking system
• Contact us directly by email or telephone

This may include your name, email address, telephone number, your child's name and age, and any other information you choose to provide.

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and booking requests
• Administer and deliver our courses and programmes
• Send you relevant information about upcoming courses and events (with your consent)
• Improve our website and services
• Comply with our legal obligations

3. Children's Privacy

Our courses are designed for children aged 9 to 12. We collect limited information about children (name and age) solely for the purpose of delivering our educational programmes. This information is always provided by a parent or guardian and is never used for marketing purposes.

4. Sharing Your Information

We do not sell, trade, or transfer your personal information to third parties. We may share information with trusted service providers who assist us in operating our website and delivering our services (such as our booking platform, Bookwhen, and our email provider, Google Workspace), subject to strict confidentiality agreements.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically retained for up to 2 years.

6. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent to marketing communications at any time
• Lodge a complaint with the Information Commissioner's Office (ICO)

7. Cookies

Our website uses minimal cookies necessary for the site to function correctly. We do not use tracking or advertising cookies.

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at: hello@speak-smart.co.uk